The DR Provider Conversation Nobody Has Until It Is Too Late

recovery point - disaster recovery - onshore support - draas

I spend a lot of time on this blog writing about tools and architecture. Today I want to write about something different: the company I work for, why I joined, and why I am still there almost five years later.

This is a pitch. I want to be upfront about that. But it is also the truth, and I would not write it if it weren't.

The support question nobody asks the right way

When organizations evaluate DR providers, they ask the obvious questions. What platforms do you support? What are your SLAs? What does the contract look like? Almost nobody asks the question that actually determines whether the relationship works: when something goes wrong at 2am, who picks up the phone, and what do they actually know?

I have been on the receiving end of that call at Recovery Point. Not routing calls, not reading from a script, not explaining to a customer that their ticket has been escalated to tier two. Actually working the problem with them. Side by side. That is what 100% onshore support means in practice. When you open a case with us, after triage you work directly with a senior engineer who knows your environment and has done this work before. Depending on the severity, that might be me personally on the call.

If you need a vendor case opened with Veeam, Zerto, or any of our technology partners, we do that with you. Not for you from a distance while you wait for an update. With you, working the issue in real time until it is resolved. That is what our customers tell us they value most, and it is consistent across the nearly five years I have been here.

What "true DR" actually means

There is a category of DR provider that sells you a plan, tests the failover in a way you cannot independently verify, hands you a report, and calls it done. You hope you never need to find out whether it actually works.

Recovery Point is not that. We provide end-to-end disaster recovery including hotsite and cleanroom facilities. We execute real recoveries. We have pulled customers out of ransomware events where their on-premises data was completely gone and their local backups had been deleted or encrypted. We stood up their production systems in hours. Not days. Hours. The construction company case on our website is a real example: 100% of their stored data recovered, systems back up in 14 hours after a complete ransomware wipe.

Our cleanroom capability matters specifically for cyber events. When you suspect your environment is compromised, you cannot just restore into the same infrastructure and hope for the best. You need an isolated, clean environment where recovered data can be validated before it goes back into production. That is a capability most providers do not have. We do, and we use it.

The platforms other providers skip

Most modern DR and DRaaS providers are built around x86 and cloud. That is where the easy money is. The organizations running IBM Z mainframe, IBM Power, and complex heterogeneous environments get told that cloud-native DR solutions do not support their stack. Or they get bolted-on coverage that works well enough until it does not.

Recovery Point is one of four providers that Gartner specifically called out in a select category in the 2025 DRaaS Market Guide for legacy platform support and multiplatform orchestration. We have 10 consecutive years of Gartner recognition in the DRaaS Magic Quadrant. We are named a Leader and placed highest overall for Ability to Execute. Those numbers are not marketing. They reflect a consistent track record that the analysts have validated year after year.

Why I am telling you this

I write technical content on this blog because I enjoy it and because I think the community benefits from engineers sharing real-world experience. Recovery Point is where that experience comes from. The Veeam articles, the architecture deep-dives, the troubleshooting guides: all of that comes out of work I do every day in an environment where the stakes are real and the customers cannot afford for DR to be theoretical.

If your current DR situation involves untested plans, offshore support, or a provider that cannot handle the complexity of your actual infrastructure, it is worth a conversation. Not a sales demo. A conversation with someone who can tell you honestly whether we are a fit for what you need.